The Graphic Jar's Policies Page

The following outlines the intended design services provided by The Graphic Jar. Packages are laid out in accordance with the needs presented by the client and are to be agreed upon and followed.

All clients must read and agree to the points laid out below.

By entering into a business relationship with The Graphic Jar, you (the Client) agree and consent to the following terms and conditions:

Timeframe and Delivery

The Graphic Jar will provide the initial draft concepts to the Client within the timeframe agreed upon in the initial consultation. Please note that if we are experiencing higher than usual demand, your design will be scheduled for the next available time slot and you will be notified at the earliest possible time. The Graphic Jar will post the initial designs in an email or to a web site for review by the Client. The Client will then be able to view his/her draft designs and also be able to provide feedback concerning the design.

The Graphic Jar will analyze the Client's feedback and revise the designs. The revised samples will be presented to the Client within the specified timeframe. Regular working days are Monday through Friday, 8am - 5pm, excluding holidays. The Graphic Jar will continue the revision process as per the terms of the specific contract, until Client is satisfied. Once the Client has approved the final design, the Client will complete any remaining payment owed, and The Graphic Jar will then proceed with the delivery phase. All requested formats of the approved design are then emailed or posted to the client download area for the Clients use.

Copyright / Trademarks

The Client unconditionally guarantees that any element of text or graphics furnished to The Graphic Jar for inclusion in the design do not infringe on any copyright or trademarks that have been already established by another company or organization. The Client will hold harmless and protect The Graphic Jar from any claim or suit arising from the use of such as furnished by the client.

The Graphic Jar makes every effort to produce original artwork. If, however, we create artwork for you which accidentally infringes on any existing trademarked artwork, The Graphic Jar holds no liability and is limited only to a refund of the paid amount. The Graphic Jar will do no research checking on the legal availability of the name we are creating designs for. It is the Client's responsibility to ensure that the name of their product, company or service is not already in use, and it is the Client's sole responsibility to secure a service mark or trademark to protect the rights to any name or image. The Graphic Jar and it's employees will not be held responsible for any legal action that may result from improper due diligence on the availability of a company name or image.

U.S. Copyright laws permit ownership of final product and design to belong to the designer, The Graphic Jar unless otherwise agreed upon. The client is restricted from editing designs completed by The Graphic Jar and use of the design and file is limited to that originally intended. The exception being FINAL logo design. Concepts are also the ownership of The Graphic Jar regardless of design type.

U.S. Copyright laws permit ownership of final product and design to belong to the designer, The Graphic Jar unless otherwise agreed upon. The client is restricted from editing designs completed by The Graphic Jar and use of the design and file is limited to that originally intended. The exception being FINAL logo design. Concepts are also the ownership of The Graphic Jar regardless of design type.

Until the contract is paid in full, all materials remain property of The Graphic Jar. The Graphic Jar retains the right to display the artwork in their corporate portfolios and marketing materials.

All concepts furnished to the client are for client review and comment purposes only. The Graphic Jar retains exclusive copyright and ownership of all design and draft materials.

Draft Concept Policies and Copyright

All draft concepts previewed by the client are for client review and comment purposes only. The Graphic Jar reserves the right to utilize and/or reproduce any image, logo or illustration created by The Graphic Jar in advertising, electronic or traditional reproduction, with the addition of any copyright and/or trademark notice that may be requested by the owner of the work. The client is granted unlimited royalty-free use of the image upon full payment of all fees. The Graphic Jar retains the rights to concepts, comprehensives and all artwork involved in the design process prior to the final artwork, and is granted the right to use these logos in promotional and advertising and marketing materials.

Revisions and Author Alterations

Revisions may be discussed verbally, however no work will be done until the Client submits their revisions in writing, by email. The Client understands that revision work, along with requests for project additions or author alterations, will incur the same hourly billable as noted in the project quotation. Revision work is not done free of charge unless otherwise arranged, in writing or in the package agreed to in advance. If a base package is agreed upon, however the revisions and requests exceed this package parameters, the next Client will be notified in advance.

The quotation assumes a reasonable average number of revisions per design item as outlined in the design package, but on very rare occasion a project arises in which the Client requests an unusually large number of drafts or revisions. Any and all revisions will still incur the hourly rate as noted on the project quotation, and the Client confirms that any revisions or additions they request will incur this cost.

Printing, Devivery and Third Party Involvement

The Graphic Jar can and may provide information to the Client about print solutions that compliment the projects needs to the best knowledge of the designer. The Graphic Jar is not responsible for price discrepancies advertised by third party companies. This includes product specifications, rush order and special order pricing, and delivery costs associated.

The Graphic Jar is not responsible for a third company’s failure to deliver in the parameters set out by said company. This includes delivery time; product availability; print error; damage incurred due to shipping; and other unforeseen issues.

All concerns can and will be expressed by the designer to the third company association, but are not responsible and take no fault for failure to deliver on consented parameters. Payment must be made for said project and may not be withheld because of printer error.

Payment Policies

Graphic design is a professional service, not a restockable product or commodity - customers are billed for the time and expertise of our graphic designers, art/creative directors and project managers. In accordance with industry standards, The Graphic Jar charges for design services by the hour (unless a flat fee has been negotiated in writing) and does not offer refunds under any circumstance (except in the case of copyright infringement as noted above).

Graphic design is a professional service, not a restockable product or commodity - customers are billed for the time and expertise of our graphic designers, art/creative directors and project managers. In accordance with industry standards, The Graphic Jar charges for design services by the hour (unless a flat fee has been negotiated in writing) and does not offer refunds under any circumstance (except in the case of copyright infringement as noted above).

All quotations given are estimates only, unless otherwise negotiated and noted in writing on your quotation. Final invoices will reflect actual hours worked on your project which may or may not differ from your quotation. The final invoice will not exceed the quoted amount by a margin of over 25% without prior notification and written authorization by the client.

An upfront deposit of 30% (based on the quotation amount) is required for all new projects. Preferred clients requiring long term and ongoing design work will be placed on a monthly billing cycle which will allow said client to skip the quotation/deposit phase. Deposits and payments may be made in a number of ways:

• - Cash or Check
• - Bank Transfer
• - Venmo, Squarecash, or Paypal

All invoices are payable on receipt, net 14 days. If the client is sending payment through the mail, we will accept a tracking number as notice of payment.

Inactive Status

If there has been no activity initiated by the client on a contract in 30 days, but the client has been responsive to status requests by the project manager, said contract will be classified as “inactive”. Inactive contracts are invoiced periodically throughout the fiscal year, to ensure all parties are able to keep their records up-to-date. Please note that an inactive classification has no adverse effect on your account, provided all invoices are paid on time. If your project is incomplete and you have received an inactive project invoice, please rest assured that you are being invoiced only for work actually completed to date, and that you are welcome to re-open the project at any time. Upon payment of your invoice, you will have rights to request delivery of any design files (complete, or otherwise). Any credits (hourly or otherwise) granted to the client's account are valid and redeemable at any time pending Creative Type's availability, until a period of six months has passed, at which point all credits are considered null and expired.

Delinquent Status

After 30 days, a late payment charge of 5% per month is applied to all delinquent accounts, without exception and retroactive to the date of invoice. If the account remains in default after 60 days, or if the customer's payment is charged back to us by way of credit card fraud, cheque fraud or other crime, we will issue one final notice before turning the account over to a third-party collections agency. Late fees will continue to accrue on your account, and you will be responsible for all costs incurred for placing you in collections. Refusing to pay your bill is theft, and we take it very seriously. If collection efforts are unsuccessful, we will engage the client in litigation to collect the debt, and all copyright will revert to Creative Type. The client will have no rights to use the materials in any way, shape or form, and legal action will be taken to enforce this policy.

Abandoned Status

If a client should abandon a project or contract after work has commenced, an invoice shall be issued for the full quoted amount, regardless of project status on abandonment. Abandoned contracts in cases where the client is non-responsive are also subject to an accelerated collections policy, and will be submitted to a third-party collections agency if not paid or addressed within 30 days.

Cancellation

Both parties understand that Client or Designer may terminate the service at any time if, for any reason, the relationship is deemed unsatisfactory by either party. Upon written or verbal cancellation, Client is responsible for payment for all expenses incurred and any work done towards the completion of the project based on the percentage of the project completed that is determined by Designer. Should Client cancel the project following its completion, Client is responsible for full payment as per the agreed upon estimate plus all expenses incurred. In the event of cancellation, Designer retains ownership of all copyrights and original work created.

The Graphic Jar Website

Unless otherwise specified and/or credited all images, artwork, text and graphics, of this site, are the copyright of The Graphic Jar All rights reserved. All other images are the copyright and/or trademark of the respective owners.

The information presented on the The Graphic Jar web site is copyrighted to The Graphic Jar. This copyright does not supersede any copyrights that may exist in the logos, artwork and designs presented. These works are copyright and/or trademarked by the respective owners.

Designs, original art and clip art presented by The Graphic Jar are for the use of the authorized client. All art, images, designs, and material are copyright of The Graphic Jar and may not be resold, added to clip art collections or any other unauthorized form of distribution or reproduction without the express written permission of The Graphic Jar and the images contained within.

Visitors are permitted, and encouraged to link to this site. You are welcome to link to any page or section of the The Graphic Jar web site.

Privacy Policy

We respect and are committed to protecting your privacy. This Privacy Policy lets you know how your personal information is processed and used. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy.

Your Consent To This Agreement

By using The Graphic Jar web site and/or engaging in business with The Graphic Jar, you consent to the terms specified above. We reserve the right to modify this policy. If we do change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

The Graphic Jar reserves the right to amend these terms at any time. Should it happen that a client's own terms and conditions conflict with any of the same set out on this page, this document shall be considered to be the authoritative one, unless a separate contract has been signed by the client and by an authorized agent of The Graphic Jar.